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Diversity, Equity, and Inclusion

The Pulse—DE&I: Tech Impact on Retail Check-Out

May 9, 2023

Last week, we reported on the American experience with retail check-out technology. This week, we focus on those same survey results and differences based on race.


Learn about preferences, struggles, feelings related to tipping, and more.


When checking out at a retail store, do you have…?


When checking out at retail stores, how troublesome to you is…?


When checking out at a retail store, do you prefer…?


When checking out at a restaurant, do you tip in the following situations?


When checking out at a retail store or restaurant, do you worry about privacy and data security when…?


This CARAVAN survey was conducted by Big Village Insights among a demographically representative U.S. sample of 1,010 adults, 18 years of age and older. The survey was live from April 28th – April 30th, 2023.

Learn more about our Online CARAVAN® omnibus surveys here.

Contact us at for more information.