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The Pulse: Tech Impact on Retail Check-Out

May 2, 2023

We surveyed Americans on their experiences with technology during the retail check-out process.


What do they prefer, where do they struggle, and how do they feeling about tipping? Find out more below!


When checking out at a retail store, do you have…?


When checking out at retail stores, how troublesome to you is…?


When checking out at a retail store, do you prefer…?


When checking out at a restaurant, do you tip in the following situations?


When checking out at a retail store or restaurant, do you worry about privacy and data security when…?


This CARAVAN survey was conducted by Big Village Insights among a demographically representative U.S. sample of 1,010 adults, 18 years of age and older. The survey was live from April 28th – April 30th, 2023.

Learn more about our Online CARAVAN® omnibus surveys here.

Contact us at for more information.